Terms & Conditions
Important Information when booking with Fireflies & Butterflies
Payment Details
A non-refundable payment of 50% is required to secure a date.
Full Payment is due 7 days prior to scheduled event date.
Payment details can be found on the invoice sent to customer via email. The event set up will not occur without full payment prior.
ID Requirements
Proof or License matching the booking form will be required for security. This includes your full name, phone number and address.
Cancellations & Refunds
Due to our high number of bookings, deposits are non-refundable as we have held your date and turned down other events to do so. Refunds are not available for services provided but not utilized by the customers. Please book carefully as we do not provide refunds due to change of mind or no-shows within your party. In the case of poor weather, your event may be re-scheduled to another date at no cost pending availability.
Rainy Weather for Outdoor Events
In Southern California we don’t have many rainy days, but it does sometimes happen. It is a great idea to have a backup event location for special days that can’t be rescheduled. (Preferably Indoors). If you prefer to reschedule or are unable to find an indoor location, we will be happy to reschedule your event due to bad weather. Bookings which are paid in full that require cancellation due to bad/severe weather, where practicable, will be re-scheduled within a 3- month period. Additional costs for all the perishable items e.g. flowers, food etc. will be incurred if cancelled less than 72 hours prior to the event. Rescheduled dates are subject to availability.
Fireflies & Butterflies reserves the right to cancel the booking on reasonable grounds within any period leading up to the event. In the event this occurs, the customer will be refunded in full with the exception of where the customer has failed to fulfill their obligations within these terms & conditions.
Use of Equipment
All Equipment supplied on hire is the property of Fireflies & Butterflies.
Any damage, loss or extensive cleaning will result in a fee to The Customer.
The persons hosting the event shall be responsible for any loss or damage to any items such as tables, umbrellas, rugs, pillows, teepee's, platters, ceramic bowls/plates, vases, props and other decorations. Fees will apply for replacement at the full cost of purchasing a replacement. These fees are payable within seven days of such loss or damage unless agreed otherwise.
The Customer shall pay for all equipment damage or loss however caused during that period. Damage includes, but is not limited to;
Improper use of equipment
Disappearance of the equipment
Damage to, or loss of, the equipment from any unknown cause
Cigarette burns on any furniture or décor items. Smoking is not permitted on or near the property of Fireflies & Butterflies.
Red wine or other staining product spillages or stains on any furniture or décor items
All hired equipment must not be relocated from the designated place of set up by the company.
The Customer warrants that all equipment will not be left unattended for the duration of the booking.
Fireflies & Butterflies shall not be liable for any loss or damages arising out of the overloading, exceeding rated capacity, misuse, or abuse of the Equipment by the Customer and the Customer agrees to keep the Company indemnified in respect thereof.
In order to retake possession of the equipment, it shall be lawful for the Company to enter into or upon any premises where the same may be and the Customer hereby agrees to indemnify and to keep indemnified the Company against all liability and against all actions, suits, proceedings, claims, demands, costs and expenses howsoever incurred by the Company arising from the Company's entry into or upon any premises in exercise of its rights of repossession.
Any person agreeing to a booking and its terms and conditions on behalf of the Customer hereby agrees that he or she has the authority of the Customer to make this agreement on the Customer’s behalf and has the Customer’s permission to bind the Customer’s to this agreement and hereby compensate the Company against all losses and cost incurred by the Company arising out of the person signing this agreement failing to have such power and/or authority.
The Customer shall be responsible for giving any local or other authorities any necessary notice of their intention to occupy an area within the authority’s locality and shall pay all fees in connection therewith. In the event that the Company incurs or suffers any loss, costs or damages as a consequence of the Customer's failure to carry out its obligations under these terms the Customer shall be solely responsible and shall indemnify the Company for any such loss, costs or damages. We are happy to work with you secure permits for special locations.
Leaving the Event
Client must remain with the provided equipment until Fireflies & Butterflies returns to pick up the equipment. If you would like to leave early please call or text 30 minutes in advance to allow someone to arrive and retrieve the equipment.
Extended Hire
The Customer agrees that the booking is for the agreed duration as confirmed at the time full payment for the booking occurs.
A request to extend booking duration must occur 3 days prior to the booking date and is subject to availability. No refunds will be issued in the event the extended hire is not fully utilized.
Extended hire is charged at a rate that is established based on party size and equipment supplied.
Alcohol Policy
We do not offer alcoholic beverages, however we can quote licensed vendors. It is the responsibility of the Client to check alcohol laws of any venue or public space being used. Fireflies & Butterflies takes no responsibility for any alcohol consumption or penalties occurred.
Advertising
Fireflies & Butterflies has the right to all photos taken at the booking for advertising purposes.